Acceptable Use Policy

Last updated: June 12, 2026

This Acceptable Use Policy (“AUP”) governs your use of the ServIQ service (the “Service”) and is part of our Terms. By using the Service you agree to it. We may suspend or terminate accounts that violate this AUP.

1. Prohibited uses

You may not use the Service to:

• Violate any law or regulation, including telemarketing, robocalling, call-recording-consent, and consumer-protection laws (e.g., the TCPA);
• Send unsolicited, bulk, harassing, deceptive, or unlawful calls or messages (spam);
• Use the Service with phone numbers for which you do not hold the consent required by law;
• Impersonate any person or entity, or misrepresent your affiliation;
• Configure the AI assistant to deceive callers about its AI nature or to claim to be a specific human;
• Infringe intellectual-property or privacy rights;
• Transmit malware, or attempt to gain unauthorized access to, disrupt, overload, or reverse-engineer the Service;
• Scrape, resell, or sublicense the Service except as expressly permitted;
• Use the Service to collect sensitive information you are not authorized to collect, or for any high-risk use it is not designed for (see §2).

2. Not for emergencies or regulated/high-risk uses

The Service is not an emergency service and must not be relied on to contact emergency responders (such as 911) or for any situation where failure or delay could lead to injury, death, or serious harm. It is intended for general business reception (e.g., home services) and is not designed for, and may not be used for, healthcare/HIPAA-regulated, financial, legal, or other regulated decision-making unless we have agreed otherwise in writing.

3. Your responsibility for callers

You are responsible for your callers and end users and for complying with all laws applicable to your calls, including obtaining any required call-recording consent and providing any required disclosure that an AI assistant is being used.

4. Enforcement

We may investigate suspected violations and may suspend or terminate access, remove content, or take other action we consider appropriate, with or without notice. Serious or repeated violations may result in immediate termination.

5. Reporting abuse

Report suspected misuse of the Service to support@serviqmail.com.